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Senior service designer

Job summary

We encourage applications from a diverse range of candidates 

At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity – Department for Education

These are exciting times at the Department for Education. In 2023, we will continue to build services for all our users – across children’s services and education, early years, schools, higher and further education policy, and apprenticeships and wider skills in England.

Our diverse and inclusive culture reflects the society we live in. This helps us to achieve better outcomes for all our users. We work in multi-disciplinary teams using Agile methods to innovate and radically improve services for children and learners, school teachers, head teachers and school staff.

You can read more about our strategy on the DfE digital and technology blog, by visiting our LinkedIn page, or by following us on Twitter @DfE_DigitalTech .

Job description

We are looking for two Senior Service Designers to join the National Schools services portfolio at the Department for Education. In the National services for Schools portfolio we put users at the heart of what we do. Our multidisciplinary teams deliver services and initiatives such as:

‘Get help Buying for Schools’, a service which helps our users in schools navigate and run highly complex and expensive procurements to save money and deliver the best quality of goods and services for staff and children in schools.

The ’Schools technology services’ programme provides services helping schools operate using the latest technologies, helping teachers and school staff deliver a child-centred education through engaging and robust use of technology; by reducing workload for teachers and improving efficiency in schools through the better use of technology.

We take a policy lab approach to ensure that policy decision-making is supported by research insights and user-centred design, exploring topics such as the use of assistive technology in schools, post-16 maths, digital maturity in schools and trusts and technology training for teachers and school staff.

Our school account project combines a service-oriented approach, helping users navigate and use DfE services through a single cohesive touchpoint. This is supported by a strategic initiative to align policy and service operations internally to create a joined-up and cross-service view of the users we serve.

As a Senior Service Designer, you will: 

  • Design inclusive, accessible digital services that solve a whole problem for users
  • Work with service owners and programme directors to develop design concepts, that cut across departments where necessary
  • Help set the vision and strategic direction of services and embed good practice within teams
  • Make important decisions based on research and understand how this research impacts others
  • Contribute to and help shape a vibrant and diverse design community of practice
  • Prioritise understanding the needs and behaviour of users and know how to use this insight to underpin and drive the work that we do
  • Communicate effectively to share the as-is and the future vision of the service, working closely with service owners to help define the backlog, pulling together user research, business design, data science, policy intent and key metrics
  • Identify service failure within service journeys; facilitate the design for improvements that address service failure
  • Map and prototype end-to-end services and understand how they fit into wider societal, system and organisational contexts
  • Identify and design new service patterns and standards that scale
  • Coach, mentor and train other designers, helping set and communicate good practice to improve quality and consistency across DfE’s transformation programmes
  • Understand the existing system of your service and work with teams to target improvements and cost reductions
  • Help people and teams overcome complexity, running and synthesising workshops to create clarity, alignment and direction

One role will be based at our London offices and one based at one of our national offices, listed above.

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